Frequently Asked Questions

PAYMENTS (GENERAL)

Q
How can I pay for my order / tuition fee?
A
We accept FPX bank transfer and 0% interest free installment payment.
Other payment methods such as credit cards Visa/MasterCard, debit cards, e-wallets will be coming soon!
Q
What currency will I have to pay with?
A
All transactions on this Website are to be payable in Ringgit Malaysia (MYR) only.
Q
My credit card transaction has been declined, what should I do?
A
Please contact your credit card issuer Banks for clarification of declined transaction.
Q
What is the minimum amount to qualify for a 0% easy payment plan?
A
The minimum transaction amount for a 0% easy payment plan varies for different banks.
Kindly refer to the table below for more details.
Banks / Tenures 6 months 12 months 24 months 36 months
CIMB Bank RM 600 RM 1,200 RM 2,400 RM 3,600
RHB Bank RM 500 RM 1,000 RM 1,500 RM 2,000
Affin Bank RM 500 RM 1,000 RM 1,000 RM 1,000
OCBC Bank RM 500 RM 1,000 RM 2,000 RM 3,000
More banks coming soon! Stay Tune!

Purchases of SNPL Shop

Q
How can I cancel my order?
A
Sorry that we do not accept order cancellation for orders that have been processed or shipped.
Q
How can I know whether my order was successful or not?
A
You will receive an Order Confirmation via your registered email address.
If you do not receive this email, please email us at [email protected].
Q
How can I check the status of my order?
A
You can log into your account, click "Order Status" at the navigation bar of the website to check on the order status or email to [email protected].

DELIVERY of Purchases of SNPL Shop

Q
What are the delivery charges?
A
Some products are required to pay the shipping fees, depending on the shipping address input by customers. Some products are not required to pay any shipping fees because delivery charges are included in the product final pricing.
Q
Can orders be delivered to overseas addresses?
A
Currently orders are only available for deliveries within Malaysia only.
Q
Can orders be delivered to anywhere within Malaysia?
A
Yes, orders could be delivered to all addresses within Malaysia except for P.O. Box addresses.